Support
We're here for the run.
Plainstride is available for iPhone and through Google Play closed testing for Android. Your feedback helps us make every part of the experience clearer and more dependable.
Report a bug or suggestion on iPhone
When no activity is recording, shake your iPhone twice to open Send feedback. Describe what happened, optionally annotate the captured screenshot, then submit the report. You can also open Me → Settings → Send feedback.
Website and Android support
Email info@plainstride.com for website help, Android installation or closed-testing assistance, or account and privacy requests.
Common questions
How do I install Plainstride?
Download Plainstride from the App Store for iPhone, or join the Google Play closed test to install it on Android.
Why is a permission requested?
Location supports user-started outdoor recording and local running conditions. Apple Health on iPhone and Health Connect on Android can optionally import fitness data and save completed workouts. Camera and photo access, microphone and speech features, music integrations, notifications, and live sharing are requested only when you use their related features. You can manage permissions in iOS or Android settings.
How do I delete my account?
Open Me → Settings → Delete Account. Plainstride may ask you to confirm your Apple or Google identity, then deletes your server account data, clears local Plainstride data, and signs you out.
Is Plainstride medical advice?
No. Plainstride provides general fitness guidance and is not a medical service. Stop exercising and seek appropriate professional care if you feel unwell or unsafe.
iPhone beta feedback
TestFlight users can also submit a screenshot and comment directly from the TestFlight app. Crash reports and tester feedback appear privately to the Plainstride team in App Store Connect.