Your run is personal.

This policy explains how Plainstride Labs Inc. handles information in the Plainstride iPhone app and related web services during the beta. Last updated September 2, 2026.

Plainstride does not sell personal information or use it for third-party advertising.

Information we handle

Account information

When you sign in with Apple or Google, we receive an account identifier and, when the provider makes it available, your name and email address. We also retain the version and time of your most recent Terms acceptance. We use this information to authenticate you, maintain your Plainstride account, and document the agreement governing the service.

Android waitlist

If you join the Android waitlist, we retain the email address you submit so we can send Android launch and early-access updates. Waitlist addresses are not added to unrelated marketing lists.

Runner and fitness information

Plainstride may process information you provide about goals, experience, availability, readiness, workout feedback, training plans, and completed activities to provide and personalize app functionality.

Location and activity routes

Precise location is used while recording an outdoor activity. If you explicitly start private live sharing or a live group run, current location updates are sent to our service for that feature. Approximate or one-shot location may be used to provide local weather context. Plainstride does not continuously collect location when these features are not active.

Apple Health

With your permission, Plainstride can read relevant workout and fitness information from Apple Health and save completed workouts there. Health information stays under Apple's Health permissions and is not used for advertising. You can change access in iOS Settings or the Health app.

Photos, voice, and music

Activity photos are stored on your device unless you explicitly use a sharing or upload feature. Voice commands may be processed on-device or sent for transcription when a remote transcription feature is used. Apple Music access is used only for the playback features you choose.

Feedback and diagnostics

If you submit feedback, we receive your report text, authenticated account ID and email, current app page, and the screenshot you choose to share. Optional diagnostics include the app version, specific device model, iOS version, and a short, size-limited tail of recent Plainstride app logs. Log collection is restricted to Plainstride-owned diagnostic categories, preserves Apple log privacy redaction, and applies additional token, email, and precise-location filtering before upload. The in-app report does not include health or precise location data. Apple may separately provide TestFlight crash and usage diagnostics under your Apple settings.

How we use information

Provide authentication, activity recording, training guidance, progress, sharing, and support.
Personalize workouts and explain relevant adjustments.
Maintain security, prevent abuse, diagnose failures, and improve the beta.
Meet legal obligations and enforce our agreements.

Service providers

Plainstride relies on service providers including Apple services, Google Firebase and Google Cloud infrastructure, and AI or transcription providers for features you invoke. These providers process information on our behalf under their applicable terms and safeguards.

Sharing and visibility

Your private plan, health context, and readiness reasons are not shown to other runners. Live location or group-run information is shared only when you explicitly start that feature and with people who receive or join the relevant private link. Avoid forwarding private links to people you do not trust.

Retention and deletion

We retain account and server-backed app information while your account is active and as reasonably needed to operate and secure the service. Feature-specific temporary data, such as active live-location updates, may be retained for a shorter operational period. Android waitlist email addresses are kept until the related launch updates are complete or you ask us to remove yours. You can delete your account in Me → Settings → Delete Account; this deletes associated server account data and clears local Plainstride data, subject to limited retention required for security, legal compliance, or resolving disputes.

Your choices

You can decline optional permissions, stop live sharing, remove locally saved activities, change Apple Health access, sign out, or delete your account. Some features will not work without their related permission. To update or remove an Android waitlist address, email info@plainstride.com.

Children

Plainstride is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes

We may update this policy as the beta evolves. We will update the date above and provide additional notice when a change is material.

Contact

For privacy or support questions during the beta, use Plainstride Support or the feedback contact included in your TestFlight invitation.